Privacy Policy

🔒 Information We Collect

Account & Profile Information

When you create a PingMe account, we collect:

Your name and email address
Phone number (required for SMS and voice call features)
Profile preferences and settings
Account creation date and subscription status

Reminder Data

To provide our core reminder service, we store:

Reminder content and descriptions you create
Scheduled dates, times, and repeat patterns
Notification preferences (SMS, voice call, push notification)
Recipient phone numbers and email addresses for shared reminders
Reminder completion status and interaction history

Communication Data

When you use our SMS and voice call features, we collect:

Phone numbers for sending SMS and making voice calls
Message delivery status and timestamps
Call completion status and duration (for billing accuracy)
Voice recordings when you use voice-to-text features

Usage Analytics

We collect anonymized data about app usage to improve our service:

App usage patterns and feature interactions
Device type, operating system, and app version
Performance metrics and crash reports
Time zones and general location (country level only)

                    Important: We never read the content of your reminders or share your personal reminder data with third parties for advertising purposes.
                

🎯 How We Use Your Information

Core App Functionality

Reminder Delivery: Send push notifications, SMS messages, and voice calls at your scheduled times
Multi-Device Sync: Keep your reminders synchronized across all your devices
Voice-to-Text: Convert your spoken reminders into text using speech recognition
Shared Reminders: Send notifications to multiple recipients as requested

Communication Services

SMS Delivery: Send text message reminders to your phone and shared recipients
Voice Calls: Place automated calls with your reminder message
Delivery Confirmation: Track whether messages and calls were successfully delivered
Billing Accuracy: Monitor usage for subscription billing purposes

Service Improvement

Analyze usage patterns to enhance app performance and reliability
Develop new features based on user needs and feedback
Ensure service uptime and troubleshoot technical issues
Provide customer support and respond to your inquiries

Account Management

Process subscription payments and manage billing
Send important service updates and security notifications
Provide customer support and technical assistance
Comply with legal requirements and prevent service abuse

🤝 Information Sharing

Third-Party Service Providers

We share limited data with trusted partners to deliver our services:

SMS Providers (e.g., Twilio): Phone numbers and message content for SMS delivery
Voice Call Services: Phone numbers and reminder audio for voice call delivery
Cloud Storage: Encrypted reminder data for backup and synchronization
Payment Processors: Billing information for subscription management (processed by Apple/Google)
Analytics Services: Anonymized usage data for app performance monitoring

What We DON'T Share

Your reminder content with advertising companies
Personal information for marketing purposes
Individual usage data with other users
Phone numbers or contact information with unauthorized parties
Any data that could identify you personally without your consent

Legal Disclosures: We may disclose information if required by law, to protect user safety, prevent fraud, or defend our legal rights. We will notify affected users unless prohibited by law.

Data Processing Locations

Your data may be processed in the United States and other countries where our service providers operate. We ensure all partners maintain appropriate security standards and comply with applicable privacy laws.

🛡️ Data Security & Protection

Security Measures

Encryption: All data is encrypted in transit and at rest using industry-standard protocols
Secure Infrastructure: Data stored on secure, monitored servers with restricted access
Access Controls: Limited employee access on a need-to-know basis only
Regular Audits: Periodic security assessments and vulnerability testing
Secure Authentication: Multi-factor authentication for administrative access

SMS & Voice Call Security

Phone numbers are encrypted and stored securely
SMS and voice call providers are vetted for security compliance
Call recordings are processed and deleted after transcription
Message delivery logs are anonymized after 30 days

Data Backup & Recovery

Automated daily backups with encryption
Geographic redundancy to prevent data loss
Quick recovery procedures to minimize service interruption
Regular testing of backup and recovery systems

Data Retention

We retain your data as long as your account is active. When you delete your account:

Personal reminders and content are deleted within 30 days
Phone numbers and contact information are immediately removed
Anonymized analytics data may be retained for service improvement
Financial records are kept as required by law (typically 7 years)

⚖️ Your Privacy Rights

Data Control

Access: View all personal data we have about you
Update: Modify your account information and preferences anytime
Delete: Remove specific reminders or your entire account
Export: Download your reminder data in a portable format
Correct: Fix any inaccurate information in your account

Communication Preferences

Control which types of notifications you receive
Opt out of marketing emails (service updates will continue)
Manage SMS and voice call preferences for each reminder
Set quiet hours and do-not-disturb periods

Regional Privacy Rights

If you're located in certain regions, you may have additional rights:

European Union (GDPR)

Right to data portability and erasure
Right to object to certain data processing
Right to restrict processing in specific circumstances
Right to withdraw consent for optional features

California (CCPA)

Right to know what personal information we collect
Right to delete personal information (with some exceptions)
Right to opt-out of sale of personal information (we don't sell data)
Right to non-discrimination for exercising privacy rights

👨‍👩‍👧‍👦 Children's Privacy

PingMe is designed for users 16 and older due to the nature of SMS and voice call features. We do not knowingly collect personal information from children under 16.

Age Verification: We ask users to confirm their age during account creation
Parental Controls: Parents can request account deletion for underage users
Limited Data Collection: We collect minimal information necessary for service delivery
No Behavioral Advertising: We don't use data for targeted advertising to any users

If you believe a child under 16 has created an account, please contact us immediately at privacy@pingmeapp.com.

🌍 International Data Transfers

PingMe operates globally, and your data may be transferred to and processed in countries other than your own, including the United States.

Protection Measures

Standard Contractual Clauses: We use EU-approved contracts for data transfers
Adequacy Decisions: We transfer data to countries with adequate protection
Security Safeguards: All transfers use encryption and secure protocols
Limited Purpose: Data is only transferred for necessary business purposes

SMS & Voice Call Providers

SMS and voice call services may route through providers in different countries to ensure reliable delivery. All providers are required to maintain appropriate security and privacy protections.

📋 Policy Updates

We may update this privacy policy to reflect changes in our practices, services, or legal requirements. When we make significant changes:

We'll notify you through the app and via email at least 30 days in advance
Update the "Last Updated" date at the top of this policy
Provide a summary of key changes
For major changes affecting your rights, we'll request your consent

We encourage you to review this policy periodically. Your continued use of PingMe after updates take effect constitutes acceptance of the revised policy.