ParkChain Support Center

Download the ParkChain app from the App Store or Google Play. Create an account using your email or phone number. Verify your account through the confirmation email or SMS. Complete your profile with relevant information (driver or spot owner).

Open the app and allow location access. Search for parking near your destination using the map or search bar. Select a spot that meets your needs. Choose your parking duration and confirm the booking. Payment will be processed automatically from your wallet.

Go to "List Your Space" in the app menu. Add photos of your parking space. Enter the address and spot details (size, covered/uncovered, etc.). Set your availability schedule and pricing. Submit for verification - approval usually takes 24 hours.

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover). You can also use Apple Pay or Google Pay for quick payments. Funds are stored in your ParkChain wallet for instant bookings. Bank transfers are available for spot owner payouts.

Enable location services to see available spots on the map. Use filters to narrow results by price, distance, or amenities. Save frequent destinations for quick access. Set notifications for spots in high-demand areas.

Yes, cancellation policies are: 24+ hours before: Full refund. 2-24 hours before: 50% refund. Less than 2 hours: No refund. Emergency cancellations may be reviewed case-by-case.

Report the issue immediately through the app. We'll help you find alternative parking nearby. You'll receive a full refund for the unavailable spot. The spot owner will be notified and may face penalties for repeated issues.

Go to your wallet in the app menu. Select "Add Funds" and choose an amount. Enter your payment details or use a saved card. Funds are available instantly for bookings. Auto-reload can be enabled for convenience.

Access your listing from the owner dashboard. Use the calendar to block out unavailable times. Set recurring schedules for regular availability. Enable instant booking for automatic confirmations. You can pause your listing anytime for personal use.

Payments are processed 24 hours after booking completion. Standard payouts arrive within 3-5 business days. Premium members get instant payouts. You keep 95% of the booking fee (5% service charge). Weekly or monthly payout schedules are available.

You can charge overstay fees (set in your listing). Contact the driver through in-app messaging. Report persistent issues to ParkChain support. We'll mediate if necessary and may suspend problem users.

Yes! Premium spot owners can designate VIP spaces with special pricing, reserved for specific users, enhanced security features, and guaranteed availability options.

Your ParkChain wallet stores funds for quick bookings. Add money via credit card or bank transfer. Use wallet balance for instant payments. Withdraw earnings to your bank anytime. View transaction history and statements in-app.

Drivers pay a 5% service fee on each booking. Spot owners receive 95% of the listing price. No monthly fees for basic accounts. Premium subscriptions: Driver Premium $4.99/month, Owner Premium $9.99/month.

Refunds are processed according to our cancellation policy. Approved refunds return to your wallet instantly. Credit card refunds may take 5-7 business days. Dispute resolution available for special circumstances.

Driver Premium ($4.99/month): No service fees, priority booking, exclusive spots. Owner Premium ($9.99/month): Featured listings, instant payouts, analytics dashboard, priority support.

Email and phone verification required for all users. Driver's license verification for vehicle owners. Property ownership verification for spot owners. Background checks available for premium members. Two-factor authentication for added security.

Yes, all payments are processed through Stripe with bank-level encryption. We never store credit card details on our servers. PCI DSS compliant payment processing. Fraud detection and prevention systems in place.

Document and report damage immediately through the app. Our support team will investigate within 24 hours. Insurance coverage available for eligible claims. User accountability through our rating system.

Both drivers and owners can leave reviews after each booking. Reviews are visible on user profiles. Ratings affect visibility and booking priority. False or malicious reviews can be reported and removed.

Check your internet connection. Force close and restart the app. Clear app cache in your phone settings. Update to the latest version. Reinstall if problems persist.

Use "Forgot Password" to reset credentials. Verify you're using the correct email/phone. Check for account verification emails. Contact support if account is locked.

Verify card details and expiration date. Ensure sufficient funds or credit limit. Contact your bank about potential blocks. Try an alternative payment method. Add funds to wallet as backup.

Use the in-app "Report Issue" feature for fastest response. Include photos if relevant. Provide booking ID for reference. Emergency issues are prioritized. Follow up via in-app chat if needed.