DoseNote Support

Setting Up Your Account

1. 1.Download DoseNote from the App Store
2. 2.Create your account with email and password
3. 3.Complete the quick onboarding tour
4. 4.Start adding your medications

Adding Your First Medication

1. 1.Tap the + button on the Dashboard
2. 2.Enter medication name, dosage, and unit
3. 3.Set your reminder times
4. 4.Optionally add supply tracking and expiration date
5. 5.Save and start receiving reminders

How do I take a dose?

When you receive a notification, tap "Taken" directly from the notification, or open the app and mark it from your dashboard.

Can I snooze a reminder?

Yes! Tap "Snooze" on the notification or in the app. You can customize the snooze duration in Settings.

How do I track my medication supply?

When adding or editing a medication, enable supply tracking and set your refill threshold. You'll get alerts when running low.

What happens if I miss a dose?

Missed doses are automatically marked after 30 minutes past the scheduled time and appear in your history for adherence tracking.

How do I change my reminder times?

Edit the medication and adjust the reminder times. Changes take effect immediately.

Can I export my medication history?

Yes, with Premium. On the History screen, tap Share to send your dose history as a spreadsheet file to a doctor, family member, or yourself.

How do I manage my subscription?

Go to Settings → Subscriptions in the App Store to view, change, or cancel your Premium subscription.

Is my health data private?

Absolutely. Your medication data is encrypted and stored securely. We never share your information with third parties. See our Privacy Policy for details.

Can I use DoseNote on a new phone?

Yes. Your medications and history are saved to your account, so sign in on the new phone and they come with you.

How do I delete my account?

Go to Settings → Delete Account. This permanently removes all your data and cannot be undone.

I'm not receiving notifications

• •Check Settings → Notifications → Enable notifications
• •Verify iOS Settings → DoseNote → Allow Notifications
• •Ensure Do Not Disturb isn't blocking critical alerts

My medication isn't showing up

• •Pull to refresh on the Dashboard
• •Check your internet connection
• •Try logging out and back in

The app crashed or has a bug

We're sorry! Please try:

• •Force quit and reopen the app
• •Check for app updates in the App Store
• •Restart your device