Support Center

Download NatureGuard from the App Store and open the app. You can create an account using your email address or sign in with Apple ID. An account helps sync your data across devices and access premium features.

Yes! You can use basic features like camera identification and emergency contacts without creating an account. However, creating an account allows you to save your identifications, access weather alerts, and sync across devices.

Free features: Basic camera identification, emergency contacts, simple checklists, current weather

Premium features: Advanced AI recognition, offline mode, 7-day forecasts, detailed first aid guides, unlimited custom checklists

Tap the "Premium" tab in the app and choose monthly ($4.99) or annual ($49.99) subscription. Payment is processed through your Apple ID account and gives you instant access to all premium features.

Point your camera at any plant, animal, or insect and tap the capture button. Our AI analyzes the image and provides identification results within seconds. For best results:

• Ensure good lighting
• Get close to the subject
• Focus on distinctive features
• Take multiple angles if needed

Our AI has 95%+ accuracy for common North American species. Accuracy depends on image quality, lighting, and how distinctive the species is. Always verify identification before making safety decisions, especially with mushrooms or potentially dangerous plants.

Premium subscribers can download offline databases for their region. This includes species identification, first aid guides, and emergency contacts. Download before your trip when you have internet access.

Go to the "Checklists" tab and tap the "+" button. You can create custom lists for different activities (hiking, camping, bird watching) and save them for future trips. Premium users get unlimited custom checklists.

Enable location services to receive weather alerts for your area. The app monitors conditions and sends push notifications for severe weather, temperature drops, or storms that could affect your safety outdoors.

Premium subscriptions are $4.99/month or $49.99/year (save 16%). All payments are processed through the App Store. There are no free trials - you get instant access to premium features.

Go to Settings > Apple ID > Subscriptions on your device, find NatureGuard, and tap "Cancel Subscription." You'll retain premium access until the end of your current billing period.

Yes! Cancel your current subscription and purchase the new plan. The change takes effect at the end of your current billing period. We recommend annual for the best value.

Sign in with the same Apple ID on your new device and open NatureGuard. Go to Settings > Restore Purchases to regain access to your premium features.

First, check that NatureGuard has camera permission in Settings > Privacy & Security > Camera. If the issue persists, try restarting the app or your device. Clean your camera lens for better recognition results.

Try these steps in order:

• Force close and reopen the app
• Restart your device
• Update to the latest version from App Store
• If issues persist, reinstall the app

Ensure location services are enabled for NatureGuard in Settings > Privacy & Security > Location Services. Check your internet connection and try refreshing the weather data by pulling down on the weather screen.

On the login screen, tap "Forgot Password" and enter your email address. Check your email for reset instructions. If you signed up with Apple ID, use that to sign in instead.

Yes, all first aid content is reviewed by certified medical professionals and follows established emergency response protocols. However, this app is not a substitute for proper first aid training or professional medical care.

No. NatureGuard is a safety tool to supplement your outdoor knowledge and preparation. Always tell someone your plans, carry traditional safety gear, and know basic outdoor safety principles before venturing into nature.

Our database is updated quarterly with new species information and improved AI recognition. Updates are downloaded automatically when connected to WiFi. Premium users get priority access to the latest updates.

Emergency contact numbers are updated regularly but may not always be current. In a true emergency, always call 911 first. The app's emergency features are meant to supplement, not replace, standard emergency procedures.