Terms of Service

1Acceptance of Terms

By downloading, installing, or using HealthClarity (the "App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

Agreement Requirements

• Age Requirement: You must be at least 13 years old to use HealthClarity
• Legal Capacity: You must have the legal authority to enter into this agreement
• Healthcare Context: App designed for personal health information management
• Terms Updates: Continued use indicates acceptance of updated terms

Parental Consent

• Minors: Users under 18 should have parental or guardian consent
• Family Accounts: Parents may manage children's health information
• Educational Use: Supervised use for health education purposes
• Privacy Protection: Special protections for minor users' health data

2Service Description

HealthClarity provides AI-powered medical document translation services to help patients understand complex medical terminology and documents in plain English.

Core Features

• Document Scanning: OCR technology to digitize medical documents
• Medical Translation: AI-powered translation of medical terminology to plain English
• Secure Storage: HIPAA-compliant storage of your medical documents
• Lab Results Decoding: Visual interpretation of laboratory test results

Service Scope

• Supported Documents: Lab results, doctor's notes, discharge summaries, radiology reports
• Language Support: English medical documents translated to plain English
• Data Security: Enterprise-grade encryption and HIPAA compliance
• Personal Use: Designed for individual patient use and understanding

Service Limitations

• Educational Purpose: Designed to educate and inform, not diagnose or treat
• AI Limitations: Translation accuracy depends on document quality and clarity
• Not Medical Advice: Does not provide medical advice, diagnosis, or treatment
• Professional Supplement: Supplements but does not replace healthcare professional guidance

3Subscriptions

Available Plans

• Free Plan: 3 document scans per month with basic translation features
• Premium Plan: $4.99/month - 50 scans, priority support, and enhanced features
• Unlimited Plan: $99.99/year - Unlimited scans and premium features
• Family Plan: Coming soon - Multiple user access with parental controls

Auto-Renewable Subscriptions via Apple App Store

• Automatic Renewal: Subscriptions renew automatically unless cancelled 24 hours before renewal
• Apple Management: All billing handled through Apple's secure subscription system
• Payment Processing: Charges appear on your Apple ID account
• Subscription Settings: Manage through iPhone Settings > Apple ID > Subscriptions

Cancellation Policy

• Cancel Anytime: Cancel subscriptions anytime through iPhone Settings
• End of Period: Access continues until the end of your current billing period
• No Partial Refunds: No refunds for partial subscription periods
• Data Retention: Your health data remains accessible even after cancellation

Refund Policy

• Apple Policy: Refund requests handled according to Apple's App Store policies
• Medical Context: Understanding of healthcare app unique needs
• Request Process: Submit refund requests through Apple Support
• Valid Reasons: Technical issues preventing medical document access may qualify

4Medical Disclaimer

Supplement, Not Replace Professional Care

• Healthcare Team: HealthClarity supplements your healthcare team's guidance
• Medical Decisions: All medical decisions should be made with healthcare professionals
• Emergency Situations: For medical emergencies, contact healthcare providers immediately
• Professional Interpretation: Healthcare providers remain the authoritative source for medical interpretation

AI Translation Limitations

• Accuracy Limitations: AI translation may not capture all medical nuances
• Context Dependency: Medical meaning often requires clinical context
• Continuous Improvement: Our AI continuously improves but has inherent limitations
• Professional Review: Important medical information should be reviewed with healthcare providers

Not Responsible for Medical Outcomes

• Healthcare Decisions: Not liable for healthcare decisions based on app translations
• Medical Accuracy: Not responsible for medical interpretation accuracy
• Treatment Delays: Not liable for delays in seeking appropriate medical care
• Clinical Outcomes: Not responsible for any clinical or health outcomes

5User Responsibilities

Users of HealthClarity agree to use the service responsibly and in accordance with healthcare privacy regulations:

Protect Your Health Information

• Account Security: Keep your account login credentials secure and confidential
• Device Security: Secure devices that access your health information
• Sharing Decisions: Carefully consider before sharing translated medical information
• Privacy Awareness: Understand privacy settings and data sharing options

Use App Appropriately for Health Information

• Personal Use: Use the app for your own health information or those you're authorized to manage
• Accurate Information: Provide accurate information when using the service
• Professional Consultation: Consult healthcare professionals for medical interpretation
• Emergency Protocols: Know when to seek immediate medical attention

Respect Intellectual Property and Privacy

• Copyright Respect: Respect intellectual property rights in medical content
• No Redistribution: Do not redistribute translated medical content without permission
• Privacy Protection: Protect others' health information if you have access
• Professional Boundaries: Respect healthcare professional-patient relationships

Comply with Healthcare Regulations

• HIPAA Awareness: Understand your rights and responsibilities under HIPAA
• Legal Compliance: Use the app in accordance with applicable healthcare laws
• Authorized Access: Only access health information you're authorized to view
• Reporting Issues: Report privacy or security concerns promptly

6HIPAA Compliance and Data Protection

Your HIPAA Rights

• Access Rights: Right to access all your health information stored in the app
• Amendment Rights: Right to request corrections to your health information
• Accounting Rights: Right to know who has accessed your health information
• Restriction Rights: Right to request restrictions on how your information is used

Our HIPAA Obligations

• Minimum Necessary: Use and disclose only the minimum necessary health information
• Security Safeguards: Implement appropriate safeguards to protect your PHI
• Breach Notification: Notify you of any security breaches involving your information
• Business Associates: Ensure all third-party services are HIPAA-compliant

Data Security Measures

• Encryption: End-to-end encryption for all health information
• Access Controls: Role-based access controls and authentication
• Audit Logs: Comprehensive logging of all data access and changes
• Regular Audits: Regular security audits and compliance assessments

7Limitation of Liability

HealthClarity is provided "as is" for educational and informational purposes, and our liability is limited as described below:

App Provided "As Is" for Educational Purposes

• No Medical Warranties: No warranties about medical accuracy or completeness
• Educational Tool: Designed as an educational tool to improve health literacy
• Availability: No guarantee of continuous service availability
• Compatibility: No guarantee of compatibility with all devices or documents

Not Liable for Medical Decisions or Outcomes

• Healthcare Decisions: Not liable for medical decisions based on app translations
• Clinical Outcomes: Not responsible for any health or medical outcomes
• Treatment Delays: Not liable for delays in seeking appropriate medical care
• Professional Relationships: Not liable for impacts on healthcare professional relationships

Maximum Liability

• Liability Cap: Total liability limited to amounts paid for the service
• Healthcare Context: Understanding of unique healthcare app responsibilities
• Direct Damages: Liability limited to direct damages only
• Subscription Refund: In most cases, remedy limited to subscription refund

8Changes to Terms

We may update these Terms from time to time to reflect changes in our service, legal requirements, or healthcare regulations:

Notification Process

• In-App Notice: Notification of changes through the app interface
• Email Notification: Email alerts for significant changes affecting healthcare data
• Healthcare Focus: Special attention to changes affecting medical data handling
• Grace Period: Reasonable time to review changes before they take effect

Healthcare-Specific Changes

• HIPAA Updates: Changes to comply with updated healthcare privacy regulations
• Medical Disclaimer Updates: Updates to medical disclaimers based on clinical feedback
• Security Enhancements: Changes to improve health data security
• Professional Standards: Updates to align with healthcare professional standards

Termination

Either you or HealthClarity may terminate your use of the service under certain circumstances, with special consideration for healthcare data:

User-Initiated Termination

• Account Deletion: Delete your account anytime with secure data destruction
• Data Export: Export your health data before account deletion
• Subscription Cancellation: Cancel subscriptions through Apple settings
• Healthcare Transition: Assistance with transitioning health data if needed

Service-Initiated Termination

• Terms Violations: Termination for violating Terms of Service
• Security Threats: Termination for security violations affecting health data
• Misuse of Health Data: Termination for inappropriate use of health information
• Data Breach Response: Temporary termination during security incident response

Contact Information

If you have questions about these Terms of Service, your health data, or our HIPAA compliance, please contact us through the support section of the HealthClarity app.

• General Support: Use the in-app support feature for general questions
• Privacy Officer: Contact our HIPAA Privacy Officer for privacy-related concerns
• Security Issues: Report security concerns immediately through the app
• Medical Questions: Consult your healthcare provider for medical questions

For subscription and billing questions, please contact Apple Support as all payments are processed through the Apple App Store.

These Terms of Service were last updated in August 2024 and are effective immediately. Your health and privacy are our top priorities. We're committed to helping you understand your health information while maintaining the highest standards of medical data protection and HIPAA compliance.