Privacy Policy

DeclutterPro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application DeclutterPro (the "App"). By using our App, you consent to the data practices described in this policy.

1. Information We Collect

Personal Information You Provide

• Account Information: Email address when you create an account
• Profile Data: Optional profile information such as name or preferences
• Content Data: Room descriptions, organization goals, notes, and progress information you enter
• Photos: Images you take or upload to track your decluttering progress
• Communication Data: Messages you send through our AI chat feature or customer support

Automatically Collected Information

• Usage Analytics: How you interact with the App, features used, session duration, and frequency of use
• Device Information: Device type, operating system version, unique device identifiers, and mobile network information
• App Performance Data: Crash reports, error logs, and performance metrics to improve app stability
• Location Data: General location information (if you grant permission) to provide localized content

2. How We Use Your Information

We use the information we collect for the following purposes:

Core App Functionality

• Provide personalized organization plans and daily tasks
• Generate AI-powered recommendations and insights
• Track your progress and maintain your achievement history
• Enable photo storage and before/after comparisons
• Provide AI chat assistance and support

App Improvement and Analytics

• Analyze usage patterns to improve features and user experience
• Monitor app performance and fix bugs
• Conduct research and development for new features
• Generate anonymized usage statistics

Communication and Support

• Respond to your inquiries and provide customer support
• Send important app updates and notifications
• Communicate about your account or subscription status

3. Data Sharing and Third Parties

We work with trusted third-party services to provide and improve our App:

Service Providers We Use

• Firebase (Google): User authentication, cloud database, and app analytics
• OpenAI: AI-powered features including personalized recommendations and chat assistance
• Apple App Store: In-app purchase processing and subscription management
• Cloud Storage Providers: Secure storage of your photos and data with encryption

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal processes or enforce our terms of service
• Protect the rights, property, or safety of DeclutterPro, users, or others
• Investigate potential violations of our policies

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmissions use SSL/TLS encryption
• Secure Storage: Your data is stored on secure, encrypted servers
• Access Controls: Limited access to personal data by authorized personnel only
• Regular Audits: Security assessments and vulnerability testing
• Data Anonymization: Personal identifiers removed from analytics data

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for 30 days after deletion
• Progress Photos: Stored until you delete them or close your account
• Usage Analytics: Aggregated and anonymized data may be retained indefinitely
• AI Chat History: Stored for up to 1 year to improve our AI services

6. Your Rights and Choices

You have the following rights regarding your personal information:

Account Management

• Access: View and export your personal data through the App settings
• Correction: Update or correct your profile information and preferences
• Deletion: Delete your account and associated data at any time
• Data Portability: Export your data in common formats (Premium feature)

Communication Preferences

• Opt out of promotional notifications through App settings
• Manage push notification preferences on your device
• Contact us to unsubscribe from email communications

7. Children's Privacy

DeclutterPro is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete it.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@declutterpro.app.

8. California Privacy Rights (CCPA)

California residents have additional privacy rights under the California Consumer Privacy Act (CCPA):

Your CCPA Rights

• Right to Know: Request information about personal information collected, used, or shared
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: We don't sell personal information, but you can opt out of certain data sharing
• Right to Non-Discrimination: We won't discriminate against you for exercising your privacy rights

Categories of Information We Collect

• Identifiers: Email address, device IDs
• Usage Information: App interaction data, preferences
• Visual Information: Progress photos you upload
• Professional Information: Organization goals and preferences

To exercise your CCPA rights, contact us at privacy@declutterpro.app with "CCPA Request" in the subject line.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on this page with a revised "Last Updated" date
• Notify users of material changes through the App or email
• Provide 30 days notice for significant changes that affect your rights

Your continued use of the App after changes are posted constitutes your acceptance of the updated policy.

11. Contact Information