How Can We Help?

Find answers to common questions, troubleshooting guides, and get support for SlideSync.

Getting Started

New to SlideSync? Start here.

📱 Download the App

Available on iOS. Search for "SlideSync" in the App Store.

🔗 Connect Google Slides

Sign in with your Google account to access your presentations.

🔒 Share Securely

Generate shareable links with optional password protection.

📊 Track Views

Upgrade to Pro to see who viewed your presentations and when.

Frequently Asked Questions

SlideSync is an iOS app that lets you share Google Slides presentations with anyone through simple, secure links. You can add password protection, set expiration dates, and track who views your slides.
Open the app, tap "Connect Google Slides," and sign in with your Google account. SlideSync only accesses presentation IDs and metadata—we never store your actual slide content.
Select a presentation from your library, tap "Share," and customize your settings (password, expiration date, etc.). Then copy the generated link and share it with your audience.
Free: Share up to 3 presentations, basic view counts.
Pro: Unlimited presentations, detailed viewer analytics (who viewed, when, time spent per slide), note-taking features, and priority support.
Open Settings on your iPhone → tap your name → Subscriptions → select SlideSync → tap "Cancel Subscription." You'll retain Pro features until your current billing period ends.
No. SlideSync shares presentations in view-only mode. Viewers can see and navigate slides but cannot make any changes to your original presentation.
Links remain active until you delete them or until their expiration date (if you set one). You can revoke access at any time from the app.
Yes. We use industry-standard encryption, store data securely on Firebase (Google Cloud Platform), and never sell your information. We only access presentation IDs and metadata—not your actual slide content.
Currently, SlideSync is only available for iOS. We're exploring Android development based on user demand.
Go to Settings in the app → Account → "Delete Account." All your data will be permanently deleted within 30 days. You can also email support@sketchmyapp.com to request account deletion.

Troubleshooting

Common issues and solutions

Try these steps:
1. Make sure you're signed in with the correct Google account
2. Check your internet connection
3. Force close and reopen the app
4. Disconnect and reconnect your Google account in Settings
Check these items:
1. Verify the link hasn't expired
2. Confirm the password is correct (if password-protected)
3. Make sure the presentation hasn't been deleted from Google Slides
4. Try generating a new link
Ensure:
1. You have an active Pro subscription
2. Someone has actually viewed the presentation
3. Analytics may take a few minutes to update
4. Try refreshing the analytics page
Steps to resolve:
1. Make sure you have the latest version from the App Store
2. Restart your device
3. Clear the app cache in Settings
4. Uninstall and reinstall the app (your data is saved in the cloud)
5. If issues persist, contact support with your device model and iOS version

Still Need Help?

Our support team is here to help you. We typically respond within 24 hours.

Email Support