BuildSync Support Center

Navigate to "New Project" from the main dashboard, fill in the project details, and use the project wizard to set up your initial schedule, team members, and project phases.

The free plan includes 3 projects, 3 team members, 1GB storage, and basic project management features. Paid plans offer more projects, team members, storage, advanced scheduling tools, progress analytics, priority support, and enterprise features like API access for larger construction companies.

Go to Project Settings > Team Members, tap "Invite Member", enter their email address and select their role (Project Manager, Foreman, Supervisor, Worker). They'll receive an invitation email to download BuildSync and join your project with appropriate permissions based on their role.

Yes! BuildSync works offline for viewing schedules, accessing documents, and logging time. Changes sync automatically when you reconnect to WiFi or cellular data. This is essential for construction sites with limited connectivity. Downloaded documents and project data remain accessible offline.

Use the Schedule tab to create tasks, set dependencies, assign team members, and set durations. Drag and drop to adjust timelines, and the app automatically updates dependent tasks. Set up recurring tasks for daily activities like safety meetings.

BuildSync provides visual progress indicators for each task and overall project completion. Team members can update task status (Not Started, In Progress, Completed), add progress photos, and log daily work completed. Project dashboards show real-time completion percentages and milestone tracking.

Yes! Set up custom notifications for task deadlines, milestone approaching, weather alerts, and safety reminders. Notifications can be sent via push notification, email, or SMS. Configure different notification schedules for different team roles - foremen might get daily summaries while workers get task-specific alerts.

When delays occur, update the affected task's duration or start date. BuildSync automatically adjusts dependent tasks and sends notifications to affected team members. Use the "Delay Report" feature to document reasons (weather, material delay, inspection hold) and track impact on overall project timeline.

BuildSync includes project-based messaging channels for each construction project. Send messages, share photos from the job site, and create group chats for different trades (electrical, plumbing, framing). Messages include read receipts and can be marked as priority for urgent safety or schedule issues.

Absolutely! Assign tasks to individual workers, entire crews, or subcontractors. Set skill requirements (crane operator, certified welder, electrician) and the app suggests qualified team members. Track individual productivity and manage workload distribution across your construction team.

Generate automated progress reports with photos, completion percentages, and timeline updates. Share with project owners, architects, and other stakeholders via email or secure project portal. Reports can be customized to show relevant information for different stakeholder groups.

Store blueprints, architectural drawings, permits, contracts, safety protocols, material specifications, change orders, inspection reports, and photos. Documents are organized by project phase and can be tagged for easy searching. Support for PDF, CAD files, images, and common document formats.

Every document upload creates a new version while preserving previous versions. Team members always access the latest version, with clear indicators when documents are updated. Track revision history, see who made changes, and revert to previous versions if needed. Critical for managing blueprint revisions.

Yes! Mark important documents for offline access (blueprints, safety protocols, specifications) and they'll download to your device. This ensures critical project information is available even without internet connectivity on remote construction sites.

Go to Account Settings > Subscription to change your plan. Upgrades take effect immediately with prorated billing. Downgrades take effect at the next billing cycle. If downgrading would exceed your new plan limits, you'll need to reduce projects or team members first.

You'll receive notifications when approaching plan limits. If exceeded, you can upgrade your plan or remove projects/team members. The app won't delete data, but you may be unable to create new projects or invite additional team members until within plan limits.

We offer a 14-day money-back guarantee for new subscribers. If BuildSync doesn't meet your construction project management needs, contact support within 14 days of subscription for a full refund. We also offer project setup assistance to ensure success with your construction workflows.

Try these troubleshooting steps: 1) Close and restart the app, 2) Restart your device, 3) Check for app updates in the App Store, 4) Ensure you have adequate storage space (at least 1GB free), 5) Check internet connectivity, 6) Clear app cache in device settings. If issues persist, contact support with your device model and iOS version.

Ensure you're logged into the same BuildSync account on all devices and have internet connectivity. Force sync by pulling down on the project list to refresh. Check that automatic sync is enabled in app settings. Large files may take time to sync on slower connections - be patient when uploading photos or documents.

Check that BuildSync has camera and storage permissions in device settings. Verify you have sufficient storage space and internet connectivity. Large files may fail on slow connections - try uploading during break times when connectivity is better, or enable automatic upload when connected to WiFi.

For password reset, use "Forgot Password" on the login screen. To change account settings, go to Profile > Account Settings where you can update email, notification preferences, timezone, and measurement units (imperial/metric for construction measurements).

Yes, project owners can transfer ownership to other team members with Project Manager role. Go to Project Settings > Team Members, select the new owner, and choose "Make Owner". The transfer includes all project data, documents, and settings. This is useful when project managers change or leave the company.

Go to Account Settings > Delete Account. This permanently removes all your projects, documents, and data - this cannot be undone. If you have active projects with team members, transfer ownership first. Export important data before deletion. Account deletion cancels any active subscription.