Epic Moves Support Center

Creating your Epic Moves account is simple:

• Download the app from the App Store
• Tap "Sign Up" and enter your email
• Create a unique username and password
• Choose your favorite sports categories
• Complete your profile with a photo and bio

You'll be ready to start competing immediately!

Uploading your epic moves is easy:

• Tap the camera icon on the main screen
• Record your move or select from gallery
• Use our editing tools to enhance your video
• Add a title and choose your sport category
• Select a contest to enter
• Tap "Submit" to join the competition

Epic Moves supports most common video formats:

• MP4 (recommended)
• MOV (iPhone default)
• Maximum duration: 60 seconds
• Resolution: Up to 4K (1080p recommended)
• File size: Maximum 200MB

Our app automatically optimizes your video for the best viewing experience.

Our voting system is designed to be fair and engaging:

• Every user gets 1 vote per contest (2 with Premium)
• You cannot vote for your own videos
• Voting opens when contests start
• Contest duration varies (usually 7 days)
• Winners determined by total votes + engagement

Winners are selected using our fair scoring system:

• Community votes (70% of score)
• Video engagement and shares (20%)
• Technical execution and creativity (10%)

This ensures the most epic moves get the recognition they deserve!

We run multiple contests throughout the week:

• Weekly Main Contests: Every Monday
• Sport-Specific Contests: Various days
• Premium Exclusive Contests: Fridays
• Special Events: Holidays and occasions

Check the Contests tab for current and upcoming competitions.

No, you cannot vote for your own submissions to maintain fairness. However, you can:

• Share your video to get more exposure
• Engage with other contestants' videos
• Build your following for future contests
• Vote for other amazing moves you discover

Prize amounts vary by contest type:

• Weekly Main Contest: $500 (1st), $200 (2nd), $100 (3rd)
• Sport-Specific Contests: $250 (1st), $100 (2nd), $50 (3rd)
• Premium Contests: $1000+ prizes
• Special Events: Varies (up to $5000)

All prizes are paid via PayPal within 7 days of contest end.

Epic Premium unlocks powerful features:

• 3 video uploads per contest (vs 1 free)
• 2 votes per contest (vs 1 free)
• Advanced video editing tools
• Exclusive premium contests with bigger prizes
• Ad-free experience
• Priority customer support
• Early access to new features

Upgrading is simple:

• Go to Settings in the app
• Tap "Upgrade to Premium"
• Choose monthly ($4.99) or annual ($49.99)
• Complete purchase through App Store
• Premium features activate immediately

Your first 7 days are free!

You can cancel anytime through your device settings:

• iPhone: Settings > Your Name > Subscriptions
• Find "Epic Moves" in your active subscriptions
• Tap "Cancel Subscription"
• You keep Premium until current period ends

No cancellation fees or penalties!

Yes! Your Premium subscription follows your Apple ID:

• Install Epic Moves on your new device
• Sign in with the same Apple ID
• Go to Settings > Restore Purchases
• Your Premium features will reactivate

Try these troubleshooting steps:

• Force close and restart the app
• Restart your device
• Check for app updates in App Store
• Ensure iOS is up to date
• Free up device storage (need 1GB minimum)
• Reinstall the app if issues persist

Upload issues are usually related to:

• Check your internet connection
• Ensure video is under 200MB
• Try uploading on WiFi instead of cellular
• Check if video meets format requirements
• Close other apps to free up memory
• Wait a few minutes and try again

Can't access your account?

• Verify your email address and password
• Use "Forgot Password" to reset
• Check your email spam folder
• Ensure you're using the correct login method
• Try logging in with Apple ID or Google

Keep Epic Moves running smoothly:

• Free up at least 1GB of device storage
• Close unused apps running in background
• Clear Epic Moves cache in settings
• Update to latest iOS version
• Restart your device weekly

To permanently delete your Epic Moves account:

• Go to Settings > Account
• Scroll to "Delete Account"
• Read the deletion confirmation
• Type your password to confirm
• Account and data deleted within 30 days

Warning: This action cannot be undone!

Update your profile anytime:

• Go to Profile tab
• Tap "Edit Profile"
• Change username, bio, or photo
• Update your sport preferences
• Save changes

We take your privacy seriously:

• All data encrypted with industry standards
• Videos stored securely on Firebase
• No sharing of personal data with advertisers
• COPPA compliant for users under 13
• Regular security audits and updates

Read our full Privacy Policy for details.

Help keep Epic Moves safe:

• Tap the three dots on any video
• Select "Report Content"
• Choose the violation type
• Add details if needed
• Our team reviews within 24 hours

Epic Moves welcomes all athletic content that is:

• Sports and fitness related
• Original content you created
• Safe and appropriate for all ages
• Respectful of others and locations
• Free of copyrighted music or content

We do not allow dangerous stunts, inappropriate content, or copyright violations.

Our moderation process ensures a safe community:

• AI pre-screening of all uploads
• Community reporting system
• Human review of flagged content
• Warnings for minor violations
• Account suspension for serious violations
• Appeals process available

Epic Moves is committed to user safety:

• Minimum age: 13 years old
• Parental consent required for users 13-17
• Enhanced privacy protection for minors
• No direct messaging between users
• Moderated comments on all videos
• Safety tips and guidelines in app