We're Here to Help
Find answers to common questions and get the support you need to spread kindness every day.
Frequently Asked Questions
🚀 Getting Started
How do I get started with Acting With Kindness?
Download the app from the App Store and create your account. You can start tracking kind acts immediately! The app will guide you through setting up your profile and choosing your first kindness goals.
What kind of acts can I track?
You can track any act of kindness, big or small! Examples include helping a neighbor, volunteering, donating to charity, complimenting someone, or even simple gestures like holding a door open. The app includes pre-made categories like Community Service, Random Acts, Environmental Care, and Family & Friends.
How do daily challenges work?
Each day, you'll receive a personalized kindness challenge based on your interests and past activities. Challenges range from simple 5-minute acts to more involved community service opportunities. Complete them to earn points and unlock achievements!
Can I use the app without an internet connection?
Yes! You can track your kind acts offline, and they'll sync when you reconnect. However, community features like sharing stories and viewing the global kindness map require an internet connection.
⭐ Kindness Klub Subscription
What's included in Kindness Klub?
Kindness Klub premium members get unlimited act tracking, exclusive daily challenges, detailed impact analytics, custom goal setting, priority community features, and access to special kindness events and workshops.
How much does Kindness Klub cost?
Kindness Klub is available for $4.99/month or $39.99/year (that's 2 months free with the annual plan!). You can cancel anytime through your App Store settings.
Can I try Kindness Klub for free?
Yes! All new users get a 7-day free trial of Kindness Klub. You can cancel anytime during the trial period without being charged.
How do I cancel my subscription?
You can cancel your subscription anytime through your iPhone's Settings > Apple ID > Subscriptions > Acting With Kindness > Cancel. Your premium features will remain active until the end of your billing period.
What happens to my data if I cancel?
Your basic kindness tracking data is always saved. Premium features like detailed analytics and custom goals will become unavailable, but you can resubscribe anytime to regain access to all your data.
🔧 Technical Support
The app won't sync my data. What should I do?
First, check your internet connection. Then try closing and reopening the app. If the issue persists, go to Settings > Account > Force Sync. Contact support if you're still having trouble.
I'm not receiving push notifications for daily challenges.
Check your iPhone's Settings > Notifications > Acting With Kindness and ensure notifications are enabled. Also verify notification preferences within the app under Settings > Notifications.
The app keeps crashing. How can I fix this?
Try force-closing the app and restarting it. Make sure you have the latest version from the App Store. If crashes persist, restart your device. Contact our support team if the problem continues.
How do I backup my kindness data?
Your data is automatically backed up to your iCloud account if you have iCloud enabled for the app. You can also export your data from Settings > Account > Export Data.
Can I use the app on multiple devices?
Yes! Sign in with the same account on all your devices. Your kindness tracking data will sync across iPhone, iPad, and Apple Watch (Apple Watch app coming soon!).
🤝 Community Guidelines
How do I share my kindness stories safely?
Only share stories you're comfortable making public. Never include personal information about others without permission. Our community moderators review all shared content to ensure a safe, positive environment.
What should I do if I see inappropriate content?
Report any inappropriate content by tapping the report button on the post. Our moderation team reviews all reports within 24 hours. We have zero tolerance for harassment, spam, or harmful content.
Can I connect with other users privately?
For safety reasons, private messaging is not available. However, you can follow other users, comment on their public kindness stories, and participate in community challenges together.
How does the global kindness map work?
The global map shows anonymized kindness activity around the world. Location data is generalized to city level only and never shows specific addresses. You can opt out of map participation in Settings > Privacy.
Still Need Help?
Our friendly support team is here to help you on your kindness journey. Reach out through any of these channels.
📧 Email Support
Get detailed help with any questions or issues. We typically respond within 24 hours.
💬 In-App Support
Use the Help & Support section in the app for instant access to help articles and contact forms.
🐦 Social Media
Follow us for kindness inspiration and quick support through Twitter @ActingKindness.