Privacy Policy

HealthBridge ("we," "us," or "our") is committed to protecting your privacy and the sensitive health information you entrust to us. This Privacy Policy explains how we collect, use, protect, and respect your information when you use our HealthBridge mobile application and services (the "Service").

By using HealthBridge, you consent to the data practices described in this policy. We understand that your health data is deeply personal, and we've built our entire platform with privacy-first principles and healthcare-grade security.

Information We Collect

We collect information to provide HealthBridge services and support your wellness journey while maintaining the highest standards of health data privacy.

Health and Wellness Data

• Health Metrics: Weight, height, body measurements, blood pressure, and other vital signs you choose to track
• Meal Photos: Images of food and meals you upload for AI nutritional analysis
• Nutritional Information: Food intake, meal planning preferences, dietary restrictions, and nutritional goals
• Exercise Data: Workout routines, activity levels, step counts, and fitness progress
• Health Goals: Weight management objectives, fitness targets, and wellness milestones
• Biometric Data: Health measurements from connected devices and manual entries

Account and Profile Information

• Registration Details: Email address, password (encrypted), age, gender, and location (optional)
• Profile Information: Display name, profile photo, health conditions, and wellness preferences
• Subscription Data: Plan type, billing information (processed by app stores), payment history
• Authentication Data: Login credentials and two-factor authentication settings

AI Interaction Data

• Chat Messages: Conversations with our health chatbot for personalized recommendations
• Food Analysis Requests: Photos submitted for AI-powered nutritional analysis
• Meal Planning Preferences: Budget constraints, dietary preferences, and ingredient availability
• Health Questions: Queries submitted to our AI assistant for wellness guidance

Device and Usage Data

• App Usage: Features used, session duration, and navigation patterns within HealthBridge
• Device Information: Device type, operating system version, app version, and device identifiers
• Performance Data: Crash reports, error logs, and technical diagnostics (anonymized)
• Location Data: General location (city/region) for local health resources and meal suggestions

How We Use Your Information

We use your information exclusively to provide and improve HealthBridge health and wellness services:

Core Health Features

• AI Meal Planning: Generate personalized meal suggestions based on your health goals, budget, and preferences
• Nutritional Analysis: Analyze food photos using OpenAI technology to provide nutritional information
• Exercise Tracking: Monitor your fitness activities and progress toward health goals
• Health Education: Provide personalized health content and educational resources
• Progress Monitoring: Track your wellness journey and celebrate health milestones

Personalized Health Insights

• Health Analytics: Generate personalized insights about your health patterns and progress
• Goal Recommendations: Suggest achievable health goals based on your current status
• Wellness Coaching: Provide AI-powered guidance for nutrition, exercise, and lifestyle
• Community Matching: Connect you with relevant health communities and support groups

Service Improvement

• App Enhancement: Improve features and user experience based on anonymized usage patterns
• AI Model Training: Enhance our health AI using aggregated, anonymized data
• Content Development: Create new health education resources and wellness programs
• Security Monitoring: Detect and prevent security threats and health data breaches

Data Sharing and Third-Party Services

We only share your data in these extremely limited circumstances:

Essential Healthcare Service Providers

• Google Firebase: Secure, HIPAA-compliant backend services for data storage and authentication
• OpenAI Services: AI-powered meal analysis and health recommendations (data not used for training)
• RevenueCat: Subscription management and billing (no access to health data)
• Apple Health/Google Fit: Health data synchronization (only with your explicit permission)

Healthcare Integration Partners

• Healthcare Providers: Only if you explicitly connect your account with your doctor or clinic
• Insurance Partners: Only with explicit consent for wellness program participation
• Telehealth Services: Only if you choose to integrate with telehealth platforms
• Wearable Devices: Data synchronization with fitness trackers and health monitors

Legal and Safety Requirements

• Legal Compliance: When required by valid legal process, court order, or applicable healthcare law
• Public Health: To prevent serious health threats or support public health initiatives (anonymized)
• Emergency Situations: To protect your safety or others in crisis situations
• Rights Protection: To protect our rights, property, and the security of our health services

Data Security and HIPAA Compliance

Encryption and Protection

• 256-bit AES Encryption: All health data encrypted at rest using military-grade encryption
• TLS 1.3 Encryption: All data transmission protected with the latest encryption protocols
• End-to-End Security: Data encrypted from your device to our secure healthcare servers
• Key Management: Advanced encryption key management with regular rotation
• Zero-Knowledge Architecture: Health data encrypted so that even we cannot access it without your key

Infrastructure Security

• HIPAA-Compliant Hosting: All data stored in healthcare-certified data centers
• SOC 2 Type II Compliance: Annual security audits and compliance certifications
• Multi-Factor Authentication: Enhanced security for all administrative access
• Regular Security Audits: Continuous security monitoring and penetration testing
• Incident Response: Comprehensive healthcare security incident response procedures

Access Controls

• Minimal Access: Only essential, trained personnel have access to systems containing health data
• Audit Trails: Complete logging of all access to user health information
• Background Checks: Comprehensive healthcare screening for all employees
• HIPAA Training: All staff undergo regular HIPAA privacy and security training

Your Rights and Data Control

You have complete control over your health data and privacy settings:

Health Data Access and Portability

• View Your Data: Access all health information we have about you through the app
• Download Health Records: Export your complete health data in standard formats (PDF, CSV, FHIR)
• Data Correction: Update or correct any inaccurate health information
• Provider Sharing: Share your health data with healthcare providers you choose

Privacy Controls

• AI Permissions: Control which health data is used for AI-powered recommendations
• Third-Party Sharing: Manage connections with healthcare providers and services
• Analytics Opt-out: Disable all usage analytics and data collection for app improvement
• Research Participation: Opt-in or out of contributing anonymized data to health research

Data Deletion and Account Management

• Selective Deletion: Delete specific health records, meal photos, or exercise data
• Complete Data Deletion: Permanently delete your entire health profile and account
• Right to Erasure: Under GDPR and CCPA, request complete removal of your data
• Account Deactivation: Temporarily deactivate your account while preserving your data

Data Retention

We retain your health data only as long as necessary to provide healthcare services:

Active Account Data

• Health Records: Stored while your account is active for continuous health monitoring
• AI Training Data: Anonymized, aggregated data retained for up to 3 years for model improvement
• Meal Photos: Stored for analysis and personal tracking (deletable anytime)
• Exercise Data: Preserved to maintain fitness progress tracking continuity

Account Deletion

• 30-Day Grace Period: Account marked for deletion but recoverable for 30 days
• Complete Health Data Removal: After 30 days, all personal health data permanently deleted
• Backup Deletion: Data removed from all backup systems within 90 days
• Legal Requirements: Some anonymized health statistics may be retained for regulatory compliance

Children's Privacy and Family Health

HealthBridge takes children's health privacy seriously:

Age Requirements

• Minimum Age: Users must be at least 13 years old to create an account
• Parental Consent: Users 13-17 require parental consent for health data collection
• Family Plans: Parents can create supervised accounts for children's health tracking
• Enhanced Protection: Additional privacy safeguards for users under 18

Children's Health Data Protection

• Limited Collection: Only collect health information necessary for age-appropriate wellness
• Parental Access: Parents can access and control all health data related to their children
• No Health Marketing: We don't use children's data for health product marketing
• Secure Storage: Children's health data receives enhanced encryption and security

International Data Transfers

Your health information may be processed in secure healthcare facilities worldwide:

• Healthcare Standards: All international transfers meet healthcare privacy standards
• Standard Contractual Clauses: Legal frameworks ensuring consistent health data protection globally
• Regional Compliance: Full compliance with GDPR, HIPAA, CCPA, and other health privacy laws
• Data Localization: Options for keeping health data within specific regions when required

Cookies and Health Data Tracking

We use minimal tracking technologies focused on health service functionality:

Essential Health App Functionality

• Authentication: Secure login and health data access management
• Health Preferences: Remember your wellness goals and dietary preferences
• Security: Health data fraud prevention and account protection
• Sync Management: Coordinate health data across your devices

No Health Data Advertising

• No Ad Trackers: We never use advertising trackers for health data
• No Health Profiling: No creation of health profiles for marketing purposes
• No Cross-App Tracking: We don't track your health activities across other apps
• Privacy-First Analytics: Only essential, anonymized usage data for app improvement

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in healthcare privacy laws or our practices:

• Advance Notice: At least 30 days notice for any material changes affecting health data
• In-App Notification: Prominent notifications about privacy policy updates
• Email Alerts: Email notifications for significant health privacy changes
• Version History: Previous versions available for your reference
• Continued Use: Your continued use indicates acceptance of updated terms
• Opt-out Option: Export your health data and delete your account if you disagree

Contact Information

This Privacy Policy was last updated in January 2025 and is effective immediately upon your use of the HealthBridge service. Your health and privacy are our highest priorities, and we're committed to earning your trust through transparency and security.