Privacy Policy
Last Updated: January 2025
Introduction
At AutoRescue, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our roadside assistance mobile application.
Information We Collect
Account Information:
- Name and email address
- Phone number
- Vehicle information (make, model, year, license plate)
- Payment information (processed securely through Apple Pay)
Location Data:
- Real-time GPS location (only when requesting service)
- Location history for service requests
- Address information for preferred service locations
Service Data:
- Service request history
- Type of assistance requested
- Service provider ratings and reviews
- Communication logs with service providers
Device Information:
- Device type and operating system
- App version
- Unique device identifiers
- Push notification tokens
How We Use Your Information
- To provide roadside assistance services
- To dispatch service providers to your location
- To process payments for services
- To communicate with you about service requests
- To improve our services and user experience
- To send important notifications and updates
- To ensure the safety of our users and service providers
- To comply with legal obligations
Location Data
Location data is essential for our service. We collect your location to:
- Dispatch the nearest available service provider
- Provide accurate ETAs
- Enable live tracking for Premium users
- Ensure your safety during service
We only collect location data when the app is in use or when you have an active service request. You can control location permissions in your device settings.
Data Storage and Security
- All data is encrypted in transit and at rest
- We use industry-standard security measures
- Payment information is processed through secure third-party providers
- Access to personal data is restricted to authorized personnel
- We regularly audit our security practices
Third-Party Services
We work with trusted third parties to provide our services:
- Service provider network partners
- Apple App Store for payment processing
- Cloud hosting providers (Firebase/Google Cloud)
- Analytics providers (anonymized data only)
- Mapping services for location and routing
Data Sharing
We share your information only when necessary:
- With service providers to fulfill your assistance request
- With payment processors to complete transactions
- With law enforcement when required by law
- In anonymized form for analytics and improvements
We do NOT sell your personal information to third parties.
Your Rights
- Access your personal data at any time through the app
- Update or correct your information in account settings
- Request deletion of your account and data
- Opt out of marketing communications
- Control location permissions through device settings
- Export your data upon request
Data Retention
We retain your data for as long as your account is active or as needed to provide services. Service history is retained for billing and safety purposes. You can request deletion of your data at any time, subject to legal retention requirements.
Children's Privacy
AutoRescue is not intended for children under 18. We do not knowingly collect information from children under 18. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes through the app or email. Continued use of the app after changes constitutes acceptance of the updated policy.
Contact Us
For privacy-related questions or to exercise your data rights, contact us at: privacy@autorescue.app